Patient Service Representative - Family Medicine Cle Elum - Full Time (40 hours/week)

About the role

KVH is an integrated healthcare delivery system that includes 24-hour emergency care, inpatient, and outpatient hospital services through KVH Hospital. Clinics and services provided include family medicine, internal medicine, a geriatric nurse practitioner program, home health and hospice, physical therapy, orthopedics, general surgery, pediatrics, women’s health, and urgent care. KVH puts ‘employee care’ high on the priority list, with health benefits like low cost medical, dental, and vision insurance and a robust employee wellness program. KVH offers company contribution toward your choice of medical, dental, and vision insurance coverage, including coverage available for spouses/domestic partners, and dependent children. KVH believes that continuing education is critical to our mission and vision. We have implemented many educational programs such as the Medical Assistant Apprenticeship program and certification pay to encourage continuing education. We want our employees to know they are valued. One of the ways we show this is by quickly vesting employees, making them pension eligible after just one year of part-time status.

Responsibilities

• Reception duties
• Maintaining medical records
• Processing referrals
• Handling pre-authorizations
• Scheduling appointments
• Working closely with the healthcare team, KVH personnel, and external customers

Requirements

• High School Diploma or equivalent
• At least one year of general administrative/clerical or customer service experience
• Current computer experience (medium to expert level) in Microsoft products
• Demonstrated knowledge of Medical Terminology
• Previous cash‑handling experience

Qualifications

• Some college coursework
• Bilingual ability
• Previous medical office experience with exposure to medical records, insurance verification and pre‑authorization fundamentals, scheduling, and/or high‑volume phone systems
• Certified Professional Coder from The American Academy of Professional Coders
• Certified Billing and Coding Specialist from the National Healthcareer Association
• Certified Medical Administrative Assistant from the National Healthcareer Association

Benefits

• Low‑cost medical, dental, and vision insurance
• Company contribution toward medical, dental, and vision coverage (spouse/domestic partner and dependent children eligible)
• Robust employee wellness program
• Continuing education support (Medical Assistant Apprenticeship program, certification pay)
• Pension eligibility after one year of part‑time service (quick vesting)

This is a non‑union covered position.

Pay

Wage range: $19.62/hour – $29.74/hour (actual wage based on years of applicable experience).

Schedule

Full‑time equivalent: 1.0 (40 hours per week).