Patient Service Representative - Lebanon Family Medicine (Full Time)

About the role

Find your calling at Mercy!

Responsibilities

• Greets, instructs, directs and schedules patients and visitors.
• Performs a variety of clerical duties for physicians and clinic staff.
• Retrieves insurance and patient information, provides forms for tests or interoffice communications and secures signatures as needed.
• Enters new and established patient information into the computer.
• Answers incoming calls, sets appointments for patients, dispatches messages and/or calls for all employees.
• Monitors and revises physician schedules as appropriate.
• Performs patient care activities within the scope of data entry/processing and patient account functions.
• Establishes payment plans and collection of payments.
• Answers questions on insurance claims, obtaining disability insurance benefits, home health care, medical equipment, surgical care, medical records and patient referrals.
• In communicating with patients, families, visitors and employees, a caring, friendly, personal and professional approach is expected.
• Performs related duties as assigned.

Requirements

• Education: High school diploma or equivalent.
• Strong written and verbal communication skills.
• Basic computer skills.
• Certifications: CPR.

Skills

• Skill in greeting patients and answering the telephone in a pleasant and helpful manner.
• Ability to read, understand and follow written and oral instruction.
• Ability to sort and file materials correctly by alphabetical, numerical, or color-coded systems.
• Must display initiative and willingness to accept additional duties in the front office area during absences and adapt to fluctuating workload.
• Must be able to communicate clearly and establish and maintain effective working relationships with patients, staff, and the public.
• Equipment Used: Must be able to operate multi-line telephone, fax, copy machine, computer and calculator.

Qualifications

• Experience: One year experience in a clinic setting beneficial or two years in a public contact position.

Benefits

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period. Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.