Patient Service Representative - Lebanon Family Medicine (Full Time)

About the role

Find your calling at Mercy! Greets, instructs, directs and schedules patients and visitors. Performs a variety of clerical duties for physicians and clinic staff. Retrieves insurance and patient information, provides forms for tests or interoffice communications and secures signatures as needed. Enters new and established patient information into the computer. Answers incoming calls, sets appointments for patients, dispatches messages and/or calls for all employees. Monitors and revises physician schedules as appropriate. Performs patient care activities within the scope of data entry/processing and patient account functions. Establishes payment plans and collection of payments. Answers questions on insurance claims, obtaining disability insurance benefits, home health care, medical equipment, surgical care, medical records and patient referrals. In communicating with patients, families, visitors and employees, a caring, friendly, personal and professional approach is expected. Performs related duties as assigned.

Responsibilities

• Greets, instructs, directs and schedules patients and visitors.
• Performs a variety of clerical duties for physicians and clinic staff.
• Retrieves insurance and patient information, provides forms for tests or interoffice communications and secures signatures as needed.
• Enters new and established patient information into the computer.
• Answers incoming calls, sets appointments for patients, dispatches messages and/or calls for all employees.
• Monitors and revises physician schedules as appropriate.
• Performs patient care activities within the scope of data entry/processing and patient account functions.
• Establishes payment plans and collection of payments.
• Answers questions on insurance claims, obtaining disability insurance benefits, home health care, medical equipment, surgical care, medical records and patient referrals.
• In communicating with patients, families, visitors and employees, a caring, friendly, personal and professional approach is expected.
• Performs related duties as assigned.

Requirements

• Education: High school diploma or equivalent.
• Strong written and verbal communication skills.
• Basic computer skills.
• Certifications: CPR.

Skills

• Skill in greeting patients and answering the telephone in a pleasant and helpful manner.
• Ability to read, understand and follow written and oral instruction.
• Ability to sort and file materials correctly by alphabetical, numerical, or color-coded systems.
• Must display initiative and willingness to accept additional duties in the front office area during absences and adapt to fluctuating workload.
• Must be able to communicate clearly and establish and maintain effective working relationships with patients, staff, and the public.
• Equipment used: Must be able to operate multi-line telephone, fax, copy machine, computer and calculator.

Qualifications

• Experience: One year experience in a clinic setting beneficial or two years in a public contact position.

Benefits

• From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.
• Join a caring, collaborative team where your voice matters.
• At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion.
• As we grow, you'll grow with us.