Patient Service Representative - Express Care - 140437

About the role

This position supports the Pacific Highlands Ranch Primary Care, Express Care, and Women’s Health departments. Under supervision of the Practice Manager, the Patient Service Representative provides front desk support by performing a variety of clerical and receptionist duties.

Responsibilities

• Support patient registration, greeting patients, check-in and check-out procedures
• Appointment scheduling, insurance and authorization verification
• Updating patient demographics, audit billing documents, disposition appointments
• Co-pay collection, managing/monitoring petty cash drawer
• Working closely with Center physicians, nurses, staff and other UCSD departments
• Other related duties and administrative tasks as assigned

Requirements

• Three (3) years of related front desk, patient-facing administrative experience within a large, complex healthcare setting
• Experience with patient scheduling, registration, insurance verification, and authorization processes
• Strong knowledge of third-party payors, including federal, state, and private health plans
• Ability to work in an interactive environment and possess excellent customer service skills, both in person and over the phone
• Demonstrated computer skills/ability to work between multiple systems during calls
• Excellent communication skills with the ability to communicate clearly both verbally and in writing
• Strong organizational skills with the ability to prioritize tasks, manage competing deadlines, and effectively handle multiple responsibilities in a fast-paced clinical environment
• Demonstrated professionalism, accountability, and sound judgment, with the ability to maintain confidentiality and discretion when handling sensitive patient information
• Self-motivated and adaptable, with the ability to learn new processes, embrace change, and work effectively with minimal direction in a complex healthcare organization

Qualifications

• Experience in a fast-paced, multi-specialty clinic
• Express Care, Primary Care and/or OBGYN experience
• Experience developing standard work, including process standardization, quality improvement, training, and collaboration
• Experience in Artera or similar patient communication tools
• Epic experience

Special Conditions

• Must be willing to work various hours based on business needs
• Possible overtime
• Must be willing and able to float to other locations as requested

Pay, Benefits & Schedule

Hiring Pay Scale: $27.49 - $34.17 / Hour
Annual Full Pay Range: $57,399 - $71,347 (will be prorated if the appointment percentage is less than 100%)
Hourly Equivalent: $27.49 - $34.17

The Annual Full Pay Range may be broader than what the University anticipates to pay for this position, based on internal equity, budget, and collective bargaining agreements (when applicable).