Patient Service Representative

About the role

Metro Vein Centers is seeking a patient-focused Patient Service Representative (PSR) to support front desk operations in a fast-paced outpatient specialty clinic environment.

Responsibilities

• Greet and check in patients throughout the day
• Answer phones and assist with appointment scheduling
• Verify insurance eligibility and collect copays or balances
• Manage EMR scheduling and patient documentation
• Support clinic flow alongside providers and clinical staff
• Aid patients with billing questions, referrals, and appointment updates
• Balanced multiple priorities in a fast-paced outpatient clinic environment

Requirements

• Strong customer service and communication skills in a patient-facing environment
• Ability to multitask between phones, scheduling, patient check-in, and administrative responsibilities
• Strong attention to detail and accuracy when handling patient information and scheduling
• Professional demeanor with the ability to de-escalate patient concerns calmly and effectively
• Comfort using EMR systems, scheduling platforms, and healthcare technology
• Team-oriented mindset with a proactive and dependable work style
• Bilingual English/Spanish skills are strongly preferred

Qualifications

• High school diploma or equivalent required
• 2+ years of customer service experience required
• Prior experience in a medical front desk, healthcare scheduling, patient access, dental office, urgent care, specialty clinic, or outpatient healthcare setting strongly preferred
• Experience with insurance verification, EMR scheduling, payment collection, or patient registration preferred

Skills

• Customer service and communication skills
• Attention to detail and accuracy
• Professional demeanor and conflict resolution
• Use of EMR systems and scheduling platforms
• Teamwork and collaboration
• Bilingual English/Spanish skills (strongly preferred)

Benefits

• Full-time team members are eligible for:
• Medical, Dental, and Vision Insurance
• 401(k) with Company Match
• Paid Time Off (PTO) + Paid Company Holidays
• Company-Paid Life Insurance
• Short-Term Disability Insurance
• Employee Assistance Program (EAP)
• Career Growth & Development Opportunities
• Quarterly performance bonuses up to $1,500

Pay

Competitive base compensation based on experience

Schedule

Full-time position