Patient Service Representative - DME Pittsburg

About the role

The Advanced Patient Services Representative plays a crucial role in ensuring the smooth operation of the clinic practice by managing patient interactions, administrative tasks, and providing exceptional customer service.

Responsibilities

• Manage patient interactions and administrative tasks efficiently.
• Interact with patients, healthcare professionals, and other staff members with strong verbal and written communication skills.
• Use basic computer skills, including data entry and word processing.
• Provide excellent customer service by being empathetic, patient-focused, and handling inquiries and concerns with tact and diplomacy.
• Maintain accuracy and attention to detail, particularly when entering patient information, scheduling appointments, and processing documentation.
• Handle patient concerns, complaints, and issues with professionalism and composure, escalating complex problems to appropriate personnel when necessary.
• Push, pull, and lift up to 50 lbs occasionally, stand and walk during each shift, and perform duties involving gripping, reaching, bending, kneeling, twisting, and squatting.

Requirements

• High school diploma or equivalent.
• Proficient in both Patient Services Representative and Advance Patient Services Representative competencies, as verified by department leader.
• Knowledge of medical terminology, insurance practices, and billing procedures.
• Strong verbal and written communication skills.
• Basic computer skills, including data entry and word processing.
• Excellent customer service skills.
• Adaptability and ability to work effectively under pressure.
• Problem resolution skills.

Skills, Knowledge & Abilities

• Knowledge of medical terminology, insurance practices, and billing procedures.
• Strong verbal and written communication skills.
• Basic computer skills, including data entry and word processing.
• Excellent customer service skills.
• Empathetic, patient-focused, and able to handle inquiries and concerns with tact and diplomacy.
• Accuracy and attention to detail.
• Confidentiality and following privacy policy/procedure.
• Adaptable and able to work effectively under pressure.
• Problem resolution skills.

Benefits

At Mercy, you'll enjoy outstanding benefits including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period. Join a caring, collaborative team where your voice matters.

Pay

Details on pay are not specified in the posting.

Schedule

Details on schedule are not specified in the posting.