Patient Services Representative

About the role

The Patient Services Representative role at Shady Grove Fertility in St. Petersburg, FL is available immediately. This position offers the opportunity to grow within a nationally respected organization while maintaining close connections with patients and teams.

Responsibilities

• Maintain patient accounts by obtaining, recording, and updating personal financial and insurance information
• Optimize patients' satisfaction, provider time, and treatment room utilization by assessing minimum patient needs and scheduling accordingly
• Schedule appointments
• Address customer/patient issues and ensure effective short-term and long-term resolution
• Consult with patients regarding their benefits, coverage, and financial options
• Greet patients and visitors to the office and provide high-level customer service

Requirements

• Minimum 2 years of applicable work experience
• High School diploma required
• Extensive knowledge of insurance/benefits, medical terminology, and medical billing
• Experience working in an OB/GYN office is a plus
• Strong communication skills, independent worker, detailed-oriented, computer savvy
• High level of customer service essential

Skills

• Technical skill
• Deep sense of responsibility to the care experience

Benefits

• Medical, dental, and vision insurance
• 401(k) with company match
• Tuition assistance and professional development support
• Performance-based bonus opportunities
• Broad range of paid time off, paid holidays, and paid parental leave
• Life and disability benefits
• Fertility Discount Program
• Employee wellness and recognition programs

Pay

$20.00 - $25.00 per hour

Schedule

Monday through Friday, 7:00 AM-4:00 PM Eastern Time, rotating weekends and holidays