Patient Service Representative

Job Requirements

• Casual position working 18 hours per week.
• No benefits eligibility.

Qualifications

• High School Diploma or GED required.
• 1-3 years experience in customer service, insurance, or healthcare setting preferred.

Skills

• Proficient telephone and computer skills.
• Clear and professional speaking abilities.
• Exceptional customer service skills.
• Empathetic and responsive to patient needs.
• Ability to multi-task and adapt to fast-paced environments.
• Effective and positive interactions with staff members.
• Promote teamwork.

Responsibilities

• Coordinate communication between patients, family members, medical staff, providers, and administrative staff via phone, in person, or through MyPrevea.
• Obtain and confirm accurate demographic and insurance coverage information.
• Route medical inquiries, complaints & messages to appropriate parties.
• Aid patients and callers with financial inquiries, including policies, insurance, payments, and other financial needs.
• Collect required payments, including co-payments, outstanding balances, and payments due at the time of service.
• Complete necessary account, referral, and claim edit workflows and maintenance in assigned work queues.
• Schedule and confirm patient appointments.
• Provide accurate daily batch and/or deposits to appropriate staff for processing.