Patient Service Representative

Responsibilities

• Greet patients as they arrive
• Answer phones and check-in patients
• Verify appointment and billing information
• Collect co-pays and co-insurance
• Intake and register new patients
• Review paperwork for completeness
• Input patient demographic information into the computer system
• Review benefits with patients
• Discuss missed appointment policies with patients
• Set up FOTO Intake Surveys
• Check out patients and schedule follow-up appointments
• Auxiliary work for the Clinical staff
• Auxiliary work for the Central Billing Office (CBO)
• Monitor and track Plans of Care (POCs) for certification
• Log discharged patients in the computer system
• Scan documentation, prescriptions, protocols, flow sheets, HEP’s, and other information into the patient (electronic) medical records
• Maintain Active Patient statistics and scheduled appointments
• Log discharged patients in the computer system

Qualifications

• High school diploma or GED
• Minimum of two years of experience in customer service setting, preferably one year receptionist experience in a medical office
• Knowledge of medical terminology
• Exceptional customer service skills required
• Experience working with an EMR/PM required
• Exceptional written, verbal and interpersonal communication skills
• Highly organized with strong attention to detail
• Quick thinker with ability to pivot in a fast-paced environment
• Ability to multi-task in a high-volume environment is a must