Patient Service Representative, CEP Urology

About the role

The Patient Service Representative will have the primary responsibility to greet, instruct, direct, answer phones, and schedule patients. Serve as a liaison between patient and medical support staff.

Responsibilities

• Greet and instruct patients
• Answer phones and schedule appointments
• Direct patients to appropriate departments or personnel
• Provide general information about the facility and its services
• Handle inquiries from patients and visitors
• Assist with administrative tasks as needed

Requirements

• High school diploma or GED
• Word processing and computer experience
• Previous experience in a healthcare medical clinic setting or customer service
• Knowledge of medical terminology is preferred

Qualifications

• Outstanding customer service skills
• Ability to work independently and as part of a team
• Strong communication and interpersonal skills
• Attention to detail and ability to handle multiple tasks simultaneously

Skills

• Excellent verbal and written communication skills
• Basic computer skills, including Microsoft Office
• Knowledge of medical terminology
• Ability to prioritize tasks and manage time effectively

Benefits

CarolinaEast offers a robust benefits package to all full-time employees, as well as benefits for part-time plus and part-time staff. This includes health insurance, retirement plans, paid time off, and more.

Pay

Compensation is commensurate with experience.

Schedule

Hours are flexible and can vary based on department needs.

CarolinaEast Health System

CarolinaEast Health System is committed to providing high quality, compassionate care across the Coastal Carolina region. At the heart of our system is a 350-bed, full-service medical center equipped with a comprehensive range of inpatient and outpatient services, utilizing the latest medical technologies. We employ over 3,200 dedicated team members and operate physician practices across various specialties in four counties. Our employees foster a culture of excellence that ensures our patients receive the same high level of care found at larger medical centers, all while maintaining a friendly, community-centered atmosphere throughout our facilities. CarolinaEast offers a robust benefits package to all full-time employees, as well as benefits for part-time plus and part-time staff. We are proud to be the first medical center in North Carolina recognized as a Cardiovascular Center of Excellence by the American College of Cardiology and the American Heart Association. Additionally, we are honored to be named one of America’s Best-In-State Hospitals by Newsweek, among numerous other prestigious accolades.