Patient Service Representative – Capital Region Medical Center Urgent Care – Full Time

Shift: 40 hours per week between 7:15 AM to 7:15 PM. Occasional weekends and holidays required. Work arrangement: on-site at Capital Region Medical Center – 3721 West Truman Blvd, Jefferson City, MO 65109.

About the role

MU Health Care is searching for a Patient Service Representative who embodies compassion and collaboration. Join us in creating an exceptional patient experience where your warm demeanor and problem-solving skills shine. As a Patient Service Representative, you'll be the friendly face that patients and families encounter, ensuring their comfort and addressing any concerns. You'll play a crucial role in maintaining organized and inviting spaces, reflecting our commitment to quality care. Embrace our Culture of Yes to Care, Deliver, Innovate, and Serve as you manage patient interactions, medical records, and cutting-edge technology.

Responsibilities

• Collaborate with patients, families, and/or staff in handling and resolving problems that may occur during the course of a visit.
• Communicate any expected delays to patients and ancillary service departments.
• Greet, escort, and answer phone systems; handle and/or direct calls to the appropriate area, and place calls as requested by a supervisor.
• Use excellent guest relations skills in all interactions with patients, visitors, and staff.
• Maintain the general appearance of the waiting room, reception area, and offices; straighten magazines, chairs, and other light furniture.
• Maintain working knowledge of all office equipment, including fax machines, copiers, and phones.
• Request, prepare, and ensure the completeness of the patient medical record and physician orders.
• Understand and subscribe to the Culture of Yes to Care, Deliver, Innovate, and Serve our patients.
• Validate patient demographics, insurance, pre-certification, prior authorization, and referrals; accurately manage copay collections; prepare accurate billing documents utilizing knowledge of ICD-9, CPT-4 coding, and managed care plans; obtain signatures; process hold bills.
• Handle patient check-in, check-out, batching, scheduling, bumping, canceling, and no-show appointments; maintain bed control; conduct bedside patient interviews; effectively utilize computer applications such as IDX/GE, PCS, Cerner, etc.
• Depending upon the location and assigned area of responsibility, prepare patients for examinations including taking and recording vital signs, printing medication lists, and other tasks.
• Perform Point of Care (POC) testing on patients, maintain POC equipment and supplies, and maintain equipment/controls.
• May complete unit/department-specific duties and expectations as outlined in department documents.

Requirements

• High school diploma or an equivalent combination of education and experience from which comparable knowledge, skills, and abilities can be acquired.
• Six (6) months of experience with frontline customer service and guest relations duties and skills.

Preferred Qualifications

• Prior experience in a health care setting, hospital admissions, registration, medical office, and use of medical terminology strongly preferred.

Skills

The physical demands described here are representative of those that must be met with or without reasonable accommodation. The performance of these physical demands is an essential function of the job. This position is very active and may require ambulating, remaining in a stationary position, and positioning self to reach and/or move objects above the shoulders and below the knees. The employee may frequently lift and/or move objects up to 10 lbs. and occasionally move objects up to 25 lbs.

Pay

Base pay range: $15.81 - $24.92 per hour, based on experience. Additional $1.00 per hour for weekend shifts.

Benefits

• Health, vision, and dental insurance coverage starting day one.
• Generous paid leave and paid time off, including ten holidays.
• Multiple retirement options, including 100% matching up to 8% and full vesting in three years.
• Tuition assistance for employees (75%) and immediate family members (50%).
• Discounts on cell phone plans, rental cars, gyms, hotels, and more.

About MU Health Care

MU Health Care is proud to be named one of Forbes’ Best-in-State Employers seven years in a row, largely a result of the incredible culture and team we’ve built. At MU Health Care, we have an inspired, hard-working, and collaborative environment driven by our mission to save and improve lives. Here, we believe anything is possible and rally around solutions. We celebrate innovation and offer opportunities to be a part of something bigger — to have a voice and role in the work that is serving our community and changing the field of medicine.

Our academic health system — the only one in mid-Missouri — is home to seven hospitals, including the region’s only Level 1 Trauma Center and region’s only Children’s Hospital, as well as over 90 specialty clinics. Here you can define your career among our many clinical and nonclinical positions — with growth, opportunity, and support every step of the way.