Patient Service Representative

About the role

Family Health Centers of San Diego (FHCSD) is a leading community health center providing comprehensive healthcare services to over 227,000 patients annually. With more than 90 sites across San Diego County, FHCSD offers a wide range of services including primary care, behavioral health, dental, vision, and specialized care. The organization is committed to serving uninsured and low-income individuals, making it the largest community clinic provider in the county.

Responsibilities

• Manage the patient check-in and check-out process, including identification verification, updating or confirming demographic and insurance information, and ensuring appropriate forms are provided and completed accurately.
• Collect specified co-pays and payments from patients according to coverage specifications, and from self-pay patients. Screen for eligibility and financial assistance.
• Follow policies and procedures in collecting and handling cash. Ensure patient information is placed into the Electronic Health Record (EHR) accurately and in a timely manner.
• Confirm, request, and process referrals and authorizations for specialty services. Contact patients to schedule appointments and make reminder/recall notifications.
• Respond to customer billing and payment inquiries on an as needed basis. May escalate billing issues as needed.
• Perform general clerical duties such as scanning information, tracking data, receiving and sorting correspondence and packages in an accurate and efficient manner.
• Perform other duties as assigned.

Requirements

• A high school diploma or GED equivalent required, or equivalent combination of education and experience.
• Medical Assistant certification, C-NA certification, or completion of a Medical Terminology course preferred.
• Traveling between sites and other locations is occasionally required.
• A valid California driver's license, an automobile, and proof of minimum levels of car insurance as required under California law.
• Reasonable accommodation may be provided on a case-by-case basis.
• Mileage and other reimbursement governed by policy.

Experience/Specialized Skills

• 1 – 3 years of experience related to administrative/clerical support, or customer service required.
• Experience in a healthcare environment preferred.
• Demonstrated ability to multi-task, be flexible, ensure accuracy, and meet changing priorities in a fast-paced, high workload environment.
• Sound computer literacy to use a computer system to enter information, manage and schedule appointments, and access electronic medical record information.
• Knowledge of cashiering functions with the ability to record payments and cash received.
• Good written and verbal communication skills to include interpersonal skills with the ability to communicate effectively with a patient base of varying levels of socio-economic and cultural diversity.
• Possess a basic understanding of medical terminology and procedures preferred.
• Ability to maintain confidentiality.
• Ability to listen well in devoting attention to patients and medical professionals.
• Multi-lingual preferred, English, Spanish, Arabic, and Somali depending on current priorities and locations.
• Ability to be flexible in recognizing and responding appropriately to changing priorities and situations.

Physical Requirements/Working Environment

• Bending (neck): Frequent (3-6 hours)
• Bending (waist): Rarely (0-1 hours)
• Carrying 0-10 lbs: Constantly (6+ hours)
• Carrying 11-25 lbs: Rarely (0-1 hours)
• Climbing (ladder): Rarely (0-1 hours)
• Climbing (stairs): Rarely (0-1 hours)
• Driving: Occasionally
• Exposure to blood borne pathogens and biohazards: Yes
• Exposure to dust, gas, fumes, or chemicals: Office equipment
• Fine manipulation: Frequently (3-6 hours)
• Kneeling: Rarely (0-1 hours)
• Lifting 0-10 lbs: Constantly (6+ hours)
• Lifting 11-25 lbs: Rarely (0-1 hours)
• Power Grasping: Never
• Pulling 0-10 lbs: Constantly (6+ hours)
• Pulling 11-25 lbs: Rarely (0-1 hours)
• Pulling 25-50 lbs: Never
• Pulling over 75 lbs: Never
• Pushing 0-10 lbs: Constantly (6+ hours)
• Pushing 11-25 lbs: Rarely (0-1 hours)
• Pushing 25-50 lbs: Never
• Pushing over 75 lbs: Never
• Reaching (above shoulder level): Frequently (3-6 hours)
• Reaching (below shoulder level): Frequently (3-6 hours)
• Repetitive use of hand: Frequently (3-6 hours)
• Sitting: Constantly (6+ hours)
• Standing: Frequently (3-6 hours)
• Twisting: Frequently (3-6 hours)
• Use of personal protective equipment: No
• Walking: Frequently (3-6 hours)
• Working around equipment and machinery: Office equipment
• Ages of patients served: All ages

Pay

The salary range for this position is $25.00 - $29.12.

Benefits

Information on our extensive benefits package can be found here: FHCSD Wellness – Employee Hub (gobenefits.net)

Equal Employment Opportunity

We are committed to providing equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.