Patient Service Representative (4149)

Responsibilities

• Perform patient registration.
• Collect current and overdue service charges, and print receipts.
• Secure a daily cash box and reconcile daily charges and receipts.
• Answer phones, take and forward messages, and schedule appointments.
• Verify patient insurance information.
• Use a multi-line phone system.
• Travel to other clinics to cover shifts as required.
• Operate office equipment (fax, printer, scanner).
• Follow Waco Family Medicine policies and procedures as outlined in the employee handbook.
• Perform other duties as assigned by supervisor.

Requirements

• Valid Driver’s license.
• Visual and auditory accuracy.
• Ability to work an 8-hour shift in an indoor setting.
• Frequent use of computer and telephone.
• Long periods of sitting.
• Continuous repetitive grasping and manipulation of both hands.
• Continuous conversational communication.
• Occasional reaching, walking, squatting, bending, kneeling, twisting, and climbing.
• Occasionally carrying, lifting, pushing, and pulling of up to 25 lbs.
• Occasionally working in confined, noisy, or dusty areas.
• Regular use of personal transportation.
• Ability to understand and carry out simple and detailed oral/written instructions with retention.
• Ability to read and interpret detailed specifications.
• Ability to multitask and work in a fast-paced environment.

Qualifications

• High School Diploma or equivalent; Associate degree preferred.
• Healthcare experience preferred.
• At least one year’s customer service experience required.

Skills

• Excellent written and verbal communication and customer service skills.
• Experience using the AIDET communication model.
• Proficient in Microsoft Office (Excel, Word, PowerPoint).
• Bilingual in English/Spanish preferred but not required.
• Detail-oriented and patient-focused.

Reports to: Practice Manager