Patient Service Representative

Responsibilities

• Aiding patients using the kiosk prior to registration.
• Escort patients needing emergency assistance to the treatment area.
• Handle physician and nurse requests promptly.
• Communicate billing policies and provide itemized bills as needed.
• Accurately register patients and offer excellent customer service.
• Verify patient demographic, health, pharmacy, and insurance information.
• Answer billing and insurance questions thoroughly.
• Refer billing inquiries to the right parties.
• Collect payments and issue receipts.
• Process incurred charges and handle cash management duties.
• Filing and scanning medical documents and office forms.
• Completing assigned checklists and Policy Manager tasks.
• Answering incoming calls and distributing messages.
• Assisting with other assignments as directed.
• Understanding the electronic medical record system efficiently.
• Receiving, moving, and stocking supplies.
• Cleaning the front office work area and performing maintenance.
• Verifying daily reports.
• Attending staff meetings.
• Being available to assist as needed.
• Operating, using, and maintaining medical and office equipment.
• Participating in maintenance assignments.
• Providing positive, warm, and friendly service.
• Completing other duties as directed.

  Requirements

  • Must be 18 years of age or older.
  • Basic typing skills.
  • One year of clerical experience preferred.
  • High school graduate or equivalent.
  • Ability to sit, stand, and walk for up to 7 hours at a time.
  • Ability to lift up to 25 pounds.
  • Excellent visual, verbal, written, and typed communication skills.
  • Prioritize and multitask.
  • Willingness to work at any center.

  Qualifications

  • Positive attitude and willingness to assist.

  Skills

  • Customer service skills.
  • Time management.
  • Medical terminology knowledge.
  • Computer literacy.

  Benefits

  • Health, dental, and vision insurance.
  • Disability, life, and long-term care insurance.
  • Employee Assistance Program.
  • Flexible spending accounts.
  • 401(k) retirement plan with employer match.
  • Paid annual leave, volunteer time off, pay, bereavement leave, emergency leave.
  • Bank overtime pay, holiday pay, double time compensation for all holidays worked.
  • Discounted medical treatment at any Patient First location.
  • Bonuses: recruitment bonus, patient care performance bonus (center employees only), weekend bonus (center employees only).