Patient Service Rep - UT Primary Care Northshore

About the role

University Physicians' Association is seeking qualified applicants for a full‑time Patient Service Representative (PSR) for a family physicians office in West Knoxville.

Responsibilities

• Greet patients in a friendly and timely manner.
• Ensure that patients complete necessary forms required for the electronic health record and billing office.
• Maintain patient demographic and insurance information; verify insurance eligibility and collect co‑pays.
• Ensure good patient flow through the practice by timely processing of patients as they arrive at the front office.
• Answer patient inquiries regarding registration information or billing questions.
• Refer patient inquiries regarding medical care or treatment to a medical assistant or physician.
• Schedule patients with the appropriate physician.
• Scan documents into the electronic health record.
• Other duties as assigned.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Short‑Term Disability (STD)
• Long‑Term Disability (LTD)
• Life insurance
• 401(k) retirement plan
• Paid Time Off (PTO)
• Additional benefits

Requirements

• At least 6 months to 1 year of previous medical office experience.