Patient Service Rep - UT Primary Care LaFollette

University Physicians' Association is seeking qualified applicants for a full‑time Patient Service Representative (PSR) at UT Primary Care Lafollette, a primary care office located in Lafollette, TN.

Responsibilities

• Greet patients in a friendly and timely manner.
• Ensure that patients complete necessary forms required for the electronic health record and billing office.
• Maintain patient demographic and insurance information; verify insurance eligibility and collect co‑pays.
• Ensure good patient flow through the practice by timely processing of patients as they arrive at the front office.
• Answer patient inquiries regarding registration information or billing questions.
• Refer patient inquiries regarding medical care or treatment to a medical assistant or physician.
• Schedule patients with the appropriate physician.
• Scan documents into the electronic health record.
• Other duties as assigned.

Requirements

• At least 6 months to 1 year of previous medical office experience.

Benefits

• Full benefit package including PTO and sick leave.
• Medical, dental, and vision insurance.
• Short‑term and long‑term disability (STD/LTD) coverage.
• Life insurance.
• 401(k) with company match and immediate vesting.
• Critical illness coverage and additional benefits.