Patient Service Representative (Primary Care North)

About the role

Pinehurst Medical Clinic (PMC) is a locally owned and managed healthcare provider serving communities in Moore County, Lee County, Cumberland County, Chatham County, and the surrounding six counties. PMC offers a broad range of primary and specialty care services, committed to patient-centered care led by physicians who utilize the latest medical technology.

Responsibilities

• Serve as a liaison between patients and medical support staff by greeting, instructing, and directing patients and visitors.
• Enter all patient demographics, insurance information, and collect payments upon check-in/out or when scheduling an appointment.
• Schedule patient appointments for both established and new patients.
• Check in patients, verify and update necessary information, and acknowledge patients upon check-out.
• Inform patients about financial obligations such as co-payments, deductibles, and insurance eligibility.
• Maintain the lobby in a neat and orderly manner, including keeping magazines current.
• Coordinate physicians' schedules, ensuring a thorough understanding of specialties and practices.
• Answer phones and return calls promptly, take messages, handle requests, and provide accurate information.
• Handle mail, paperwork via fax, and medical records, ensuring accuracy and completeness.
• Contribute to PMC's mission by providing high-quality care to patients and the communities served.

Requirements

• High school diploma or equivalent.
• One to three months related experience or training, or equivalent combination of education and experience.
• One to two years experience in a medical office setting preferred.

Qualifications

• High school diploma or equivalent.
• One to three months related experience or training, or equivalent combination of education and experience.
• One to two years experience in a medical office setting preferred.

Skills

• Excellent communication skills.
• Attention to detail.
• Customer service orientation.
• Basic computer skills.

Benefits

Pick up a copy of our benefits overview to learn more about the comprehensive benefits package offered to PMC team members.

Pay

Hourly (Non-Exempt)

Schedule

Day Shift (Monday through Friday), no weekends or holidays

Equal Opportunity Employer

The Pinehurst Medical Clinic is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. We provide equal employment opportunity to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.