Patient Service Rep - Pearlridge, Rehab Services

About the Organization

Founded in 1921, Straub Benioff Medical Center includes a 159-bed hospital in Honolulu, a network of neighborhood clinics, and a visiting specialist program that reaches throughout the state of Hawai'i. With over 200 physicians who are leaders in their fields, Straub provides diagnoses and treatments for more than 32 medical specialties, including bone and joint, heart, cancer, endocrinology/diabetes, family medicine, gastroenterology, geriatric medicine, internal medicine, vascular, and urology. Straub is home to the Pacific Region’s only multidisciplinary burn treatment center and consistently brings new technologies and innovative medical practices to Hawai'i, such as minimally invasive cardiac surgery and total joint replacement.

Rehabilitation Services provides physical and occupational therapy services to both inpatients and outpatients across the full continuum of care. Our trained experts specialize in innovative programs for people with physical and cognitive disabilities and injuries, including brain injury, stroke, spinal cord disorders, orthopedic injuries, post-surgical rehabilitation, multiple sclerosis, amputations, arthritis, Parkinson’s disease, and chronic pain.

About the Role

As a Patient Service Representative, you will help ensure that Straub patients and their families receive warm, friendly, and considerate assistance. You will act as a liaison between patients and the professional staff in our Rehabilitation Services and assist with a variety of administrative tasks.

Responsibilities

• Interview, register, admit, update, and create patients’ medical records.
• Perform accurate and timely processing of all professional/technical fees generated by department providers.
• Perform cash handling and collection.

Requirements

• High school diploma or equivalent.
• One (1) year of clerical support in a health care setting or related experience.
• Basic computer skills.

Preferred Qualifications

• Basic medical terminology.
• Experience with EPIC.
• International Classification of Diseases 10th edition (ICD-10) and Current Procedural Terminology (CPT) coding certification.

Skills

• Excellent communication and customer service skills.
• Ability to work effectively under minimal supervision.
• Sensitivity and helpfulness in patient interactions.
• Commitment to delivering the highest quality health care to Hawai‘i’s people.

Pay

Pay Range: 24.83 - 26.14 USD per hour. Rate of pay for selected candidates will be determined by various factors including knowledge, skills, abilities, relevant experience and training, as well as internal peer equity.

Schedule

• Day shift - 8 hours.
• Full Time Regular.
• FTE: 1.000000.

Location: Straub Benioff Medical Center - Pearlridge Clinic