Patient Service Rep, Lead - Mililani Clinic & Urgent Care

About the role

The Lead Patient Service Representative position at Straub Mililani clinic and urgent care is responsible for coordinating work activities and staffing, managing patient records, and serving as a liaison between patients and healthcare professionals.

Responsibilities

• Coordinate work activities and staffing at Straub Mililani, including training and maintaining of master schedules.
• Process professional/technical fees generated by department providers.
• Interview, register, admit, update and create patients' medical records.
• Act as a liaison between patients and the professional staff by facilitating clerical and reception responsibilities and assisting in administrative tasks.

Requirements

• High school or equivalent education.
• Two (2) years of clerical support experience in a health care setting, including medical insurance and collection experience.

Qualifications

• Associate's degree in business administration and/or related field preferred.
• International Classification of Diseases 10th edition (ICD-10) and Current Procedural Terminology (CPT) experience preferred.
• Medical terminology experience preferred.
• MS Office Suite (Word, Excel, Power Point, Outlook) experience preferred.

Skills

• Exceptional planning and communication skills.
• Talent for coordinating multiple areas in a single department.
• Commitment to delivering high-quality health care to Hawai‘i's people.

Benefits

Hawai‘i Pacific Health offers a comprehensive and competitive total rewards package that includes pay and benefits. Rate of pay for selected candidates will be determined by various factors including knowledge, skills, abilities, relevant experience and training, as well as internal peer equity.