Patient Service Rep II - Radiology

About the role

The Patient Service Representative II provides a friendly, efficient, and accurate patient experience by demonstrating outstanding customer service skills and using technology to manage patient care, including registration, appointment scheduling, assisting other clinical specialties, and supporting a variety of departmental projects and clerical duties.

Responsibilities

• Prioritize work and manage time efficiently.
• Obtain demographic and insurance information from patients and input data accurately into the patient management system.
• Obtain required signatures on consents and distribute patient information and compliance literature.
• Process and maintain all schedules for the area of responsibility; communicate schedule changes as needed.
• Analyze and recognize trends/issues and escalate to management.
• Assist with training new staff on department-specific procedures and applications.
• Facilitate patient appointments and referrals in a timely, efficient, and friendly manner.
• Answer telephones properly, courteously, and tactfully; direct calls and return messages to the appropriate party; take complete and accurate messages.
• Perform all Patient Service Representative duties in various specialties across Health First Medical Group.
• Collect all current and past-due patient responsibility balances.
• Prepare financial estimates of anticipated prices for services prior to rendering and communicate estimated costs to the patient.

Requirements

• High School Diploma or equivalent.
• Any one of the following work experience options:
  • Two (2) years’ experience with an electronic health records system (EHR).
  • Two (2) years’ relative healthcare experience.
• Any one of the following certifications (must be obtained prior to or within ninety (90) days of start date and maintained):
  • American Heart Association (AHA) HeartSaver CPR AED Course Certification.
  • Health First Medical Terminology Course Certification.
  • Health First Insurance 101 Course Certification.
  • Health First Safety and Security De-escalation Course Certification.
• If hired into Memory Disorder Clinic or Health First Aging: Satisfy the State of Florida, Agency for Healthcare Administration (ACHA) Level 2 background screening.

Skills

• Knowledge of Microsoft Office applications (Outlook, Teams, Word, Excel, etc.).
• Excellent verbal and written communication skills.
• Ability to relate well to all customers.
• Knowledge of healthcare terminology.

Preferred Qualifications

• Associate’s degree in a relevant field.
• Five (5) years of healthcare office experience.

Physical Requirements

• Majority of time involves sitting or standing; occasional walking, bending, and stooping.
• Long periods of computer time or at workstation.
• Light work that may include lifting or moving objects up to 20 pounds with or without assistance.
• May be exposed to inside environments with varied temperatures, air quality, lighting, and/or low to moderate noise.
• Communicating with others to exchange information.
• Visual acuity and hand-eye coordination to perform tasks.
• Workspace may vary from open to confined.
• May require travel to various facilities within and beyond county perimeter; may require use of personal vehicle.

Benefits

At Health First, diversity and inclusion are essential for our continued growth and evolution. Working together, we strive to build and nurture a culture that recognizes, encourages, and respects the diverse voices of our associates. We know through experience that different ideas, perspectives, and backgrounds create a stronger and more collaborative work environment that delivers better results. As an organization, it fuels our innovation and connects us closer to our associates, customers, and the communities we serve.

Schedule

Full-Time
Shift Times: 7:00 AM – 5:30 PM