Patient Service Rep - Full Time - Mercy Hospital Watonga

About the role

Find your calling at Mercy! The Patient Service Representative (PSR) is the first point of contact for patients and visitors. The PSR ensures that the patient experience is positive and seamless by managing front desk operations and workflows. Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.

Responsibilities

• Manage front desk operations and workflows to ensure a positive and seamless patient experience.

Requirements

• Education: High school diploma or equivalent.
• Physical ability to push, pull, and/or lift 50 lbs. occasionally.
• Ability to stand and walk during each shift.
• Ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Qualifications

• Preferred: One year of applicable medical office experience.
• Attend and complete Clinic Core Front Desk Training post‑hire.

Skills

• Strong verbal and written communication skills.
• Proficiency in basic computer skills, including data entry and word processing.
• Excellent customer service skills.
• Empathetic, patient‑focused, able to handle inquiries and concerns with tact and diplomacy.
• Accuracy and attention to detail, particularly when entering patient information, scheduling appointments, and processing documentation.
• Ability to maintain confidentiality and follow privacy policy/procedure.
• Adaptable and able to work effectively under pressure, handling unexpected situations with professionalism and composure.

Benefits

• Medical, dental, and vision coverage.
• Paid time off.
• Tuition support.
• Matched retirement plans for team members working 32+ hours per pay period.