Patient Service Rep - Full Time - Mercy Hospital Watonga

About the role

The Patient Service Representative (PSR) is the initial point of contact for patients and visitors. The PSR manages front desk operations and workflows to ensure a positive and seamless patient experience.

Responsibilities

• Interact with patients, healthcare professionals, and other staff members using strong verbal and written communication skills.
• Manage patient information, schedule appointments, and process documentation with accuracy and attention to detail.
• Communicate effectively and professionally, handling inquiries and concerns with tact and diplomacy.
• Maintain confidentiality and follow privacy policies/procedures.
• Work effectively under pressure, handling unexpected situations with professionalism and composure.
• Attend and complete Clinic Core Front Desk Training post-hire.

Requirements

• High school diploma or equivalent.
• Basic computer skills, including data entry and word processing.
• Experience: One year of applicable medical office experience preferred.

Qualifications

• Strong verbal and written communication skills.
• Proficiency in basic computer skills.
• Excellent customer service skills.
• Accuracy and attention to detail.
• Ability to maintain confidentiality and follow privacy policy/procedure.
• Adaptable and able to work effectively under pressure.

Skills

• Effective communication skills.
• Customer service skills.
• Confidentiality and privacy awareness.
• Adaptability and stress management.

Benefits

• Outstanding benefits package including medical, dental, and vision coverage.
• Paid time off.
• Tuition support.
• Matched retirement plans for team members working 32+ hours per pay period.

Pay

Competitive compensation based on experience and qualifications.

Schedule

Variety of shifts available to accommodate different schedules.

Location

Multiple locations across the region.

Contact

To apply, please visit our careers page or email [email protected]