Patient Service Rep - Full Time - Mercy Clinic Pain Management

About the role

Find your calling at Mercy! The Patient Service Representative (PSR) is the first point of contact for patients and visitors. The PSR ensures that the patient experience is positive and seamless by managing front desk operations and workflows.

Responsibilities

• Serve as the first point of contact for patients and visitors.
• Ensure a positive and seamless patient experience.
• Manage front desk operations and workflows.
• Attend and complete Clinic Core Front Desk Training post‑hire.

Requirements

• High school diploma or equivalent.
• Ability to push, pull, and/or lift 50 lbs. occasionally.
• Required to stand and walk during each shift.
• Ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Qualifications

• One year of applicable medical office experience (preferred).

Skills

• Strong verbal and written communication skills.
• Ability to communicate effectively and professionally.
• Proficiency in basic computer skills, including data entry and word processing.
• Excellent customer service skills.
• Empathetic, patient‑focused, and able to handle inquiries and concerns with tact and diplomacy.
• Accuracy and attention to detail, especially when entering patient information, scheduling appointments, and processing documentation.
• Ability to maintain confidentiality and follow privacy policy/procedure.
• Adaptable and able to work effectively under pressure, handling unexpected situations with professionalism and composure.

Benefits

• Medical, dental, and vision coverage.
• Paid time off.
• Tuition support.
• Matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.