Patient Service Rep - Full Time - Mercy Neuroscience Center

About the role

Find your calling at Mercy! The Patient Service Representative (PSR) is the first point of contact for patients and visitors. The PSR ensures that the patient experience is positive and seamless by managing front desk operations and workflows. Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.

Responsibilities

• Managing front desk operations and workflows
• Ensuring a positive and seamless patient experience
• Entering patient information
• Scheduling appointments
• Processing documentation
• Handling inquiries and concerns with tact and diplomacy
• Maintaining confidentiality and following privacy policy/procedure
• Demonstrating discretion and maintaining patient privacy
• Adapting to work effectively under pressure and handling unexpected situations professionally
• Attending and completing Clinic Core Front Desk Training post‑hire

Requirements

• Education: High school diploma or equivalent
• Physical ability to push, pull, and/or lift 50 lbs. occasionally
• Ability to stand and walk during each shift
• Ability to grip, reach, bend, kneel, twist, and squat to perform duties

Skills

• Strong verbal and written communication skills
• Ability to communicate effectively and professionally
• Proficiency in basic computer skills, including data entry and word processing
• Excellent customer service skills
• Empathetic, patient‑focused, able to handle inquiries and concerns with tact and diplomacy
• Accuracy and attention to detail
• Ability to maintain confidentiality and follow privacy policy/procedure
• Demonstrating discretion and maintaining patient privacy
• Adaptable and able to work effectively under pressure, handling unexpected situations with professionalism and composure

Qualifications

• Experience: One year of applicable medical office experience (preferred)

Benefits

• Medical, dental, and vision coverage
• Paid time off
• Tuition support
• Matched retirement plans for team members working 32+ hours per pay period