Patient Service Navigator

About the role

Escorts or transports patients within facility. Records patient movement in transport tracking system. Picks-up and delivers materials and equipment. Assists in performing related routine clerical duties or duties related to specialty areas of assignment.

Responsibilities

• Cleans, maintains and operates transport equipment and operates elevators to move or escort patients/visitors to and from various hospital areas, as directed, following established operating policies and procedures.
• Receives formal instruction/direction upon pick-up and provides formal hand-off report at destination, when not required to stay with patient.
• Reports any changes in patient status/condition during transport.
• Removes and reports defective equipment to supervisor.
• Assists clinical staff with lifting and moving patients for transfer and transport.
• Ensures I.V and oxygen tanks are handled, set-up and operating according to established procedures and orders.
• Cleans transportation equipment according to Infection Control protocols.
• Evaluates patient readiness for transport and need for appropriate equipment and ensures that equipment is ready and available.
• Recognizes cardio-pulmonary distress symptoms, sends for code team and provides interim basic life support for airway management and cardiac arrests until code team arrives.
• Uses patient transport tracking system to record patient information; assignment acceptance and closure.
• Picks-up and delivers materials and equipment, as directed, to various offices and departments within the Hospital according to related operating policies and procedures.
• Accesses medication delivery and/or medication areas, as authorized, in the performance of required duties, as needed.

Qualifications

• High School Diploma or equivalent, required.
• Basic Life Support (BLS) or equivalent certification within the first three (3) months from Date of Hire, required.
• Prior hospital experience, preferred.
• Demonstrated knowledge of patient transfer/transport techniques, and related body mechanics.
• Knowledge of basic related Safety and Infection Control policies and practices.
• Ability to utilize electronic technology for data input.
• Ability to communicate effectively.
• Previous experience working as a patient transporter in a hospital setting strongly preferred.

Additional Salary Detail

The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).