Patient Service Coordinator (PSC), Pediatric Float Pool, Registry Part Time, Day Shift

About Us

We’ve been at the forefront of medicine since 1899. We provide superior healthcare with compassion, always mindful that each patient is a person, an individual. To accomplish this, we need employees with passion, talent and commitment… with patients and with each other. We’re in this together: working to advance medical innovation, serve the health needs of the community, and move our collective knowledge forward.

About the Role

The Patient Service Coordinator functions as a staff member who, under the direction of the Patient Care Manager, provides support to the patient/significant others, physician, care and multidisciplinary teams, and additional care center staff to facilitate patient care within the patient care units. The Patient Service Coordinator maintains a clean, orderly work environment that is conducive to the provision and coordination of patient centered care.

Responsibilities

• Facilitates the patient admission process.
• Answers patient intercom and ensures that requests are referred to the appropriate staff immediately.
• Arranges patient transportation to outside agencies.
• Coordinates facilities information (e.g., work orders) as received by unit staff, maintains records of requests, and follows up as needed to assure task completion. Relays information back to the appropriate staff regarding the status of outstanding work orders.
• Assembles, organizes, and maintains patient medical records/charts according to hospital policies and procedures. Ensures and obtains necessary signatures as required for all forms according to hospital policy and procedure.
• Inputs patient charges via computer system.
• Assists in the orientation of new staff.
• Cross-covers multiple patient care units during regular work shift when required.
• Runs errands as deemed necessary by Care Center leadership.
• Answers incoming telephone calls promptly and courteously.

Requirements

• High School diploma or equivalent.
• At least one year of general office experience, preferably in a medical/clinical setting.
• Good written and verbal communication, organizational, and customer service skills.
• Ability to multitask effectively, use discretion and good judgment, and maintain patient confidentiality.
• Must be able to independently and professionally interact with customers, internal and external to the Hospitals.
• Proficiency in MS Office Suite; ability to learn and utilize applicable software.

Preferred Qualifications

• ED experience.
• Associate Business courses.

Pay

The pay range provided reflects the anticipated wage or salary reasonably expected to be offered for the position, based on a full-time equivalent (1.0 FTE) and current market data. Compensation offered at the time of hire will vary based on candidate qualifications and experience, and organizational considerations, such as internal equity.

Benefits

Review the full complement of benefit options for eligible roles at UChicago Medicine Benefits.

Schedule

Part-Time (0.2 FTE), Days shift.