Part Time Float Patient Registration Coordinator

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Benefits

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
• Paid Time Off from Day One
• 403-B Retirement Plan
• 4 Weeks 100% Paid Parental Leave
• Career Development
• Whole Person Well-being Resources
• Mental Health Resources and Support
• Pet Benefits

Schedule

Part time, approximately 20 hours weekly. Requires full availability weekdays 7:30 AM – 8:00 PM and weekends 7:30 AM – 5:00 PM.

Responsibilities

• Provide support to clinics between Palm Coast, Ormond Beach, Daytona, Port Orange, New Smyrna, Deland, Orange City, and surrounding areas (mileage support provided)
• Participate in departmental performance improvement initiatives
• Prepare, process, and file the medical record for each patient as required for documentation by physician and medical personnel
• Demonstrate core values of Integrity, Compassion, Balance, Excellence, Stewardship, and Teamwork
• Drive customer service initiatives by creating and owning the patient experience
• Answer telephone, respond to patient questions/concerns to ensure prompt and accurate resolution, and handle various job tasks simultaneously
• Demonstrate age-specific communication skills for patients with the ability to assess and interpret relevant data
• Communicate with the patient or their guarantor to obtain demographic, employment, insurance, and current medical condition information for accurate registration
• Obtain client information for worker’s comp and corporate accounts, and verify authorization and service(s) requested
• Verify insurance eligibility and determine accurate up-front collection amount
• Request and collect co-pays and outstanding balances
• Perform other duties as assigned

Requirements

• Demonstrated ability to communicate by reading, writing legibly, speaking, and comprehending English effectively
• Ability to operate a computer, copier, fax, and scanner
• Ability to establish and maintain effective working relationships with patients, employees, and others of diverse backgrounds
• Exceptional customer service/patient experience skills
• Strong organizational skills and ability to multi-task
• Ability to work with people of various backgrounds
• Ability to meet departmental goals and objectives
• Proficiency with Microsoft Office Suite (Outlook, Word, Excel)
• Working knowledge of EMR systems
• High School Graduate or Equivalent (Required)

Qualifications

• Phlebotomy skills (Preferred)
• Knowledge of employee health clinic environment (Preferred)
• Previous use of an EMR (Preferred)
• General knowledge of medical terminology, coding/billing (Preferred)
• Previous customer service experience (Preferred)
• Prior pediatric experience (for Kids Urgent Care Centers) (Preferred)
• Cardiopulmonary Resuscitation (CPR) certification (Preferred)

Pay

$15.69 - $25.10 per hour

Location

1270 Palm Coast Pkwy NW, Palm Coast, Florida 32137

Certain positions are subject to Florida Level 2 background screening, including fingerprinting, as required by state law. Applicants may review general information about Florida’s background screening requirements at the Florida Care Provider Background Screening Clearinghouse.