Patient Service Coordinator (PSC), Pediatric Float Pool, Registry, Night Shift

Under the direction of the Patient Care Manager, the Patient Service Coordinator supports patients, significant others, physicians, care teams, and additional care center staff to facilitate patient care within the patient care units. This role maintains a clean, orderly work environment conducive to patient-centered care coordination.

Responsibilities

• Facilitates the patient admission process.
• Answers patient intercom and ensures requests are referred to the appropriate staff immediately.
• Arranges patient transportation to outside agencies.
• Coordinates facilities information (e.g., work orders) as received by unit staff, maintains records of requests, follows up to assure task completion, and relays status updates to appropriate staff.
• Assembles, organizes, and maintains patient medical records/charts according to hospital policies and procedures; ensures and obtains necessary signatures as required.
• Inputs patient charges via computer system.
• Assists in the orientation of new staff.
• Cross-covers multiple patient care units during regular work shift when required.
• Runs errands as deemed necessary by Care Center leadership.
• Answers incoming telephone calls promptly and courteously.

Requirements

• High School diploma or equivalent.
• At least one year of general office experience, preferably in a medical/clinical setting.
• Good written and verbal communication, organizational, and customer service skills.
• Ability to multitask effectively, use discretion and good judgment, and maintain patient confidentiality.
• Must be able to independently and professionally interact with customers, internal and external to the Hospitals.
• Proficiency in MS Office Suite; ability to learn and utilize applicable software.

Preferred Qualifications

• Emergency Department (ED) experience.
• Associate Business courses.

Schedule

• Job Type/FTE: Registry (0.2 FTE).
• Shift: Nights.

Pay

The pay range reflects the anticipated wage or salary reasonably expected for the position, based on a full-time equivalent (1.0 FTE) and current market data. Compensation at hire will vary based on candidate qualifications, experience, and organizational considerations, such as internal equity.

Benefits

Review the full complement of benefit options for eligible roles at UChicago Medicine Benefits.

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