Patient Service Center Coordinator II

About the role

The Coordinator II, Patient Service Center, is responsible for assisting with monitoring SharePoint for clinic updates, communicating the changes, and assisting with reporting. The Coordinator is responsible for the evaluation of patient service center flow and monitoring of patient wait times and other key call center metrics. The Coordinator serves as a resource to all staff regarding call center operations and is responsible for training new hires. The coordinator serves as a liaison between medical/dental clinics and the call center and is responsible for answering all incoming telephone calls for all the medical/dental offices. In addition, the Coordinator is responsible for the scheduling, rescheduling, and canceling of appointments. Lastly, the Coordinator supports the screening and transferring of phone calls, answers patient questions, handles appointment confirmations, and performs patient registration.

Requirements

• High School Diploma or equivalent required.
• Bilingual English/Spanish preferred.
• Minimum of 2 years of experience working in a call center environment, required.

Benefits

• Medical, Dental and Vision insurance
• 403(b) Retirement savings plans with employer matching contributions
• Flexible Spending Accounts
• Commuter Flexible Spending
• Career Advancement & Development opportunities
• Paid Time Off & Holidays
• Paid CME Days
• Malpractice insurance and tail coverage
• Tuition Reimbursement Program
• Corporate Employee Discounts
• Employee Referral Bonus Program
• Pet Care Insurance

Pay

$25.75 - $32.19 hourly. Actual salary offers are considered by various factors, including budget, experience, skills, education, licensure and certifications, and other business considerations. The range is subject to change. AltaMed is committed to ensuring a fair and competitive compensation package that reflects the candidate's value and the role's strategic importance within the organization. This role may also qualify for discretionary bonuses or incentives.