Patient Services Coordinator II

About the role

Illinois Bone & Joint Institute, LLC (IBJI) is seeking a Patient Services Coordinator II to join our Joliet Physical and Occupational Therapy team. IBJI is a leading orthopedic group practice in Illinois, offering comprehensive care across various specialties.

Responsibilities

• Welcome patients and visitors by providing exceptional customer service
• Prepare paperwork to facilitate efficient operations and excellent customer service
• Answer general inquiries, schedule appointments, and manage phone reception
• Perform registration and pre-registration procedures, including reviewing patient demographics and insurance information
• Handle check-in and check-out procedures, collect patient responsibility payments, and manage insurance verification and referral management
• Aid in training and mentoring new staff members
• Maintain a clean and safe work environment
• Perform other office duties as assigned

Requirements

• High school diploma or equivalent
• Associates degree in healthcare concentration field preferred
• Minimum three years experience in customer service role, with at least one year in a patient services-related role
• Minimum one year of EHR experience, preferably with Epic
• Knowledge of medical terminology preferred
• Good working knowledge of Microsoft Office and Windows-based computer applications
• Familiarity with scheduling and appointment management
• Ability to handle confidential and sensitive information
• Team player with strong communication and problem-solving skills
• Flexible schedule to accommodate changing practices

Qualifications

• Excellent interpersonal and communication skills
• Ability to multitask and prioritize tasks effectively
• Proficiency in handling insurance claims and benefits
• Positive attitude and willingness to learn new technologies

Skills

• Knowledge of medical terminology
• Good working knowledge of Microsoft Office and Windows-based computer applications
• Experience with scheduling and appointment management
• Ability to handle confidential and sensitive information
• Strong communication and problem-solving skills
• Willingness to attend and complete ongoing training

Benefits

• Medical, dental, vision, life, and AD&D insurance
• Long and short-term disability coverage
• 401(k) program with company match and profit sharing
• Wellness program
• Health savings account
• Flexible spending account
• ID protection plan
• Accident, critical illness, and hospital benefits

Pay

$19.00-$24.00/hr based on education and experience

Schedule

Available to work every shift (opening, mid, and closing) between 6:30am to 8:00pm Monday through Thursday; 7:00am to 5:30pm on Fridays. No weekends.