Patient Scheduling Specialist (Saturdays Required)

About the Role

Improves the overall health of the communities we serve by delivering exceptional patient scheduling and supporting real‑time in‑clinic care team coordination.

Responsibilities

• Provides excellent customer service as a first point of contact for patients, determining caller needs, managing calls appropriately, and delivering accurate information about services, locations, providers, and access options.
• Schedules follow-up appointments before the patient leaves the clinic and, per our Team-Based Care model, provides in-room scheduling when appropriate to support continuity of care, scheduling accuracy, and enhanced patient experience.
• Conducts proactive outreach to reschedule missed appointments and actively manages a patient waitlist to improve access.
• Schedules visits in alignment with provider preferences and updated guidelines, ensuring accurate visit types, lengths, interpreter needs, and appropriate patient flow.
• Monitors provider schedules for gaps, cancellations, and optimization opportunities and collaborates with onsite care team members to fill openings and adjust schedules based on workflow needs.
• Develops and maintains expertise in clinic workflows, provider templates, and scheduling standards to support efficient operations.
• Communicates appointment details clearly and ensures patient understanding of next steps.
• Documents scheduling activity and patient communication actions in the electronic health record.
• Supports scheduling and access-related quality improvement initiatives and updates scheduling practices in alignment with new guidelines or provider changes.
• Performs other duties assigned, including supporting the CHAS Health Mission and Core Values.

Qualifications

• High school diploma or equivalent preferred.
• Prior experience working in clinical setting strongly preferred.
• Prior customer service experience strongly preferred.

Skills

• Attention to detail required.
• Knowledge of HIPAA regulations required.
• Excellent customer service skills required.
• Strong oral and written communications skills required.
• Compassion for patients required.
• Ability to function well in team environment required.
• Ability to multi-task in fast-paced work environment, with ability to anticipate future needs, required.
• Computer skills required.
• Valid drivers' license and insurance required.
• Commitment to supporting a safe and respectful environment is required.

Physical Demands

• Must be able to move around the facility between one-third and two-thirds of the day, as well as sit or stand at a workstation and in patient rooms.
• Using hands occurs over two-thirds of the day, while reaching with arms occurs less than one-third of the day.
• Communicating in person with patients and staff in clinical settings is required over two-thirds of the day, while climbing, stooping, or crawling is minimal.
• Lifting up to 10 lbs. occurs about half the time, while up to and above 25 lbs. occurs only occasionally.
• Must be able to travel between clinic sites to meet coverage needed and move about patient care areas.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Benefits

• Annual milestone bonus for all eligible employees: $500 for every year worked, up to $5,000.
• Robust health coverage with employer-offered medical, dental, vision, long-term care, and life insurance.
• 401(k) with up to 6% employer match.
• More than six (6) weeks of paid time off (PTO) annually for full-time employees.
• Tuition assistance and student loan repayment.
• Up to $7,500 for childcare annually through reimbursement.
• CME and license fee reimbursement.

Pay

$21.92 - $31.25