Patient Experience Specialist (Saturday Required)

About the Role

If you are looking to foster a fulfilling career path while serving your community, you are in the right place. All careers at CHAS Health allow you to make an impact on patients’ lives and the greater community. No matter what clinic or location you join, you become part of the bigger picture – providing trustworthy, patient‑centered, and attentive care to anyone who walks through our doors.

We continue to expand operations and are regularly looking for talented and dedicated individuals to help us continue to make a difference in patient lives. Challenging the status quo starts with you – get started today.

Everyone is welcome. From the beginning, we strongly believe that all people have the right to high‑quality health care. Our goal is to remove barriers to care and provide high‑quality, evidence‑based care in a convenient neighborhood setting. We believe everyone deserves to be treated with dignity and respect regardless of their situation.

Compensation

Compensation Range: $21.92 – $31.25 per hour

Benefits

• Annual milestone bonus for eligible employees: $500 for each year worked, up to $5,000.
• Robust health coverage including employer‑offered medical, dental, vision, long‑term care, and life insurance.
• 401(k) plan with up to 6% employer match.
• More than six (6) weeks of paid time off (PTO) annually for full‑time employees.
• Tuition assistance and student loan repayment.
• Up to $7,500 per year in childcare reimbursement.
• CME and license fee reimbursement.
• Additional benefits available based on employee eligibility and criteria.

Responsibilities

• Provide excellent customer service as the first point of contact for CHAS Health.
• Determine caller needs and manage calls appropriately.
• Deliver accurate information about CHAS Health services, locations, and providers.
• Respond to requests for copies of health records; ensure proper paperwork, payment, and logging of requests.
• Process, store, and retrieve electronic health information using various indexing and retrieval systems.
• Complete referrals promptly, sorting by urgency and date, and refer patients to specialists based on insurance networks.
• Document patient cases, health information, and referral requests accurately in medical records.
• Perform other duties as assigned, supporting the CHAS Health mission and core values.

Qualifications

Education / Experience

• High school diploma or equivalent preferred; some college preferred.
• Experience with databases, electronic health records, and release of information preferred.

Skills

• Attention to detail.
• Knowledge of HIPAA regulations.
• Excellent customer service, oral and written communication skills.
• Compassion for patients.
• Ability to work well in a team environment.
• Ability to multi‑task in a fast‑paced environment and anticipate future needs.
• Computer proficiency.
• Valid driver’s license and insurance.
• Commitment to supporting a safe and respectful environment.

Physical Demands

• Sitting at a workstation for over three‑quarters of the day.
• Moving around the facility for less than one‑third of the day.
• Reaching and using hands for over two‑thirds of the day.
• Communicating for over two‑thirds of the day.
• Minimal climbing, stooping, or crawling.
• Ability to lift up to 35 lb.

Core Values

• Social Responsibility
• Patient‑Centered
• Entrepreneurship
• Respect for Human Dignity
• Commitment to Continuous Quality Improvement
• Fun