Patient Scheduling Representative - Family Medicine

About the role

Join the #1 hospital in Wisconsin! We are seeking a Patient Scheduling Representative to:

• Schedule appointments via phone, in-person or electronic correspondence.
• Take incoming phone calls from patients and their families to assist them with their appointment scheduling needs.
• Make outgoing phone calls to patients to schedule their appointments.
• Coincide with clinic staff to ensure that patients receive appropriate care in a timely manner.

Responsibilities

• Schedule appointments via phone, in-person or electronic correspondence.
• Take incoming phone calls from patients and their families to assist them with their appointment scheduling needs.
• Make outgoing phone calls to patients to schedule their appointments.
• Coincide with clinic staff to ensure that patients receive appropriate care in a timely manner.

Requirements

• Minimum – High school diploma or equivalent.
• Preferred – Associate or Bachelor’s degree in Business Administration, Healthcare, or other related field.
• Minimum – Six (6) months of previous experience in an office or customer service environment.
• Preferred – Previous experience working in healthcare, previous experience scheduling of patients or previous experience answering phones and greeting clients in person.

Qualifications

• Education: Minimum – High school diploma or equivalent. Preferred – Associate or Bachelor’s degree in Business Administration, Healthcare, or other related field.

Skills

• Excellent communication skills.
• Ability to multitask and prioritize effectively.
• Proficiency in scheduling software.

Benefits

• Comprehensive health insurance coverage.
• Flexible work schedule.
• Professional development opportunities.

Pay

Pay starts at $19.59 per hour, work experience that is relevant to the position will be taken into consideration when determining the starting base pay.

Schedule

Work Schedule: 100% FTE, 40 Hours per week. Shifts scheduled Monday- Friday within the 7:30 am - 5:00 pm time frame. Hours may vary based upon operational needs of the clinic.