Patient Scheduling Call Center Agent FT and PT
About the role
The Patient Scheduling Call Center Agent is responsible for answering incoming phone calls, scheduling patient physician appointments in the registration system, insurance verification, routing calls and communicating to the appropriate department or physician offices. Duties include:
Responsibilities
- Answering incoming calls in a timely and professional manner
- Scheduling all patient appointments for the physician practices including cancellations and changes
- Insurance verification and verification of patient demographics
- Selecting accurate insurance carrier plans and informing the patient of any out-of-network carriers
- Providing Good Faith Estimates upon patient request
Qualifications
- One year of call center customer service experience highly preferred
- This Work from Home position requires living within 60 miles of an HCA Healthcare Hospital (located in FL, GA, ID, KS, KY, MO, NV, NH, NC, SC, TN, TX, UT, VA)
- Must be able to handle high inbound call volumes and meet daily metrics
Benefits
- Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
- Wellbeing support, including free counseling and referral services
- Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
- Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
- Tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
Pay
- Full-time: No weekend requirement, 8:30am-5pm CST, 9:30am-6pm CST, 10:30am-7pm CST, 8:30am-4:30pm CST + 1 half day, 1pm-5:30pm CST, 10:30am-7:30pm CST + 1 half day, 3pm-7pm CST
- Part-time: No weekend requirement, Early Shift: 8am-4:30pm CST + 1 half day, 8am-12pm CST, Standard Shift: 8:30am-5pm CST + 1 half day, 1pm-5:30pm CST, Mid Shift: 10:30am-7:30pm CST + 1 half day, 3pm-7pm CST
Schedule
- Full-Time: No weekend requirement, 8:30am-5pm CST, 9:30am-6pm CST, 10:30am-7pm CST, 8:30am-4:30pm CST + 1 half day, 1pm-5:30pm CST, 10:30am-7:30pm CST + 1 half day, 3pm-7pm CST
- Part-Time: No weekend requirement, Early Shift: 8am-4:30pm CST + 1 half day, 8am-12pm CST, Standard Shift: 8:30am-5pm CST + 1 half day, 1pm-5:30pm CST, Mid Shift: 10:30am-7:30pm CST + 1 half day, 3pm-7pm CST
Parallon
Parallon offers a total rewards package that supports the health, life, career and retirement of our colleagues. Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts.
HCA Healthcare
HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.
Equal Opportunity Employer
We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.