Patient Scheduling Call Center Agent FT and PT
HCA Healthcare · Jacksonville, FL · 3 wk ago
On-siteAdministrativePart-time
About the role
The Patient Scheduling Call Center Agent is responsible for answering incoming phone calls, scheduling patient physician appointments in the registration system, insurance verification, routing calls and communicating to the appropriate department or physician offices.
Responsibilities
- Answering incoming calls in a timely and professional manner
- Scheduling all patient appointments for the physician practices including cancellations and changes
- Insurance verification and verification of patient demographics
- Selecting accurate insurance carrier plans and informing the patient of any carrier that is out of network
- Providing Good Faith Estimates upon patient request
Qualifications
- One year of call center customer service experience highly preferred
Benefits
- Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
- Wellbeing support, including free counseling and referral services
- Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
- Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
- Tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
Pay
- Full-Time Work Hours: No weekend requirement 830am-5pm CST, 930am-6pm CST, 1030am-7pm CST
- Part-Time Work Hours: No weekend requirement Early Shift: Monday & Tuesday 8am-430pm CST + 1 half day 8am-12noon CST, Standard Shift: Monday & Tuesday 830am-5pm CST + 1 half-day 130pm-530pm CST, Mid Shift: Monday & Tuesday 1030am-730pm CST + 1 half-day 3pm-7pm CST
Schedule
- Full-Time Work Hours: No weekend requirement 830am-5pm CST, 930am-6pm CST, 1030am-7pm CST
- Part-Time Work Hours: No weekend requirement Early Shift: Monday & Tuesday 8am-430pm CST + 1 half day 8am-12noon CST, Standard Shift: Monday & Tuesday 830am-5pm CST + 1 half-day 130pm-530pm CST, Mid Shift: Monday & Tuesday 1030am-730pm CST + 1 half-day 3pm-7pm CST
Company Information
- Parallon, offers a total rewards package that supports the health, life, career and retirement of our colleagues.
- HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times.
- In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.
- We are a family 270,000 dedicated professionals!