Patient Scheduling Call Center Agent FT and PT

About the role

The Patient Scheduling Call Center Agent is responsible for answering incoming phone calls, scheduling patient physician appointments in the registration system, insurance verification, routing calls and communicating to the appropriate department or physician offices. Duties include:

Responsibilities

• Answering incoming calls in a timely and professional manner
• Scheduling all patient appointments for the physician practices including cancellations and changes
• Insurance verification and verification of patient demographics
• Selecting accurate insurance carrier plans and informing the patient of any out-of-network carriers
• Providing Good Faith Estimates upon patient request

Qualifications

• One year of call center customer service experience highly preferred
• This Work from Home position requires living within 60 miles of an HCA Healthcare Hospital (located in FL, GA, ID, KS, KY, MO, NV, NH, NC, SC, TN, TX, UT, VA)
• Must be able to handle high inbound call volumes and meet daily metrics

Benefits

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing

Pay

• Full-time: No weekend requirement, 8:30am-5:00pm CST, 9:30am-6:00pm CST, 10:30am-7:00pm CST, 8:30am-4:30pm CST + 1 half day, 1:00pm-5:30pm CST, 10:30am-7:30pm CST + 1 half day, 3:00pm-7:00pm CST
• Part-time: No weekend requirement, Early Shift: 8:00am-4:30pm CST + 1 half day, 8:00am-12:00pm CST, Standard Shift: 8:30am-5:00pm CST + 1 half day, 1:00pm-5:30pm CST, Mid Shift: 10:30am-7:30pm CST + 1 half day, 3:00pm-7:00pm CST

Schedule

• Full-Time: No weekend requirement, 8:30am-5:00pm CST, 9:30am-6:00pm CST, 10:30am-7:00pm CST, 8:30am-4:30pm CST + 1 half day, 1:00pm-5:30pm CST, 10:30am-7:30pm CST + 1 half day, 3:00pm-7:00pm CST
• Part-Time: No weekend requirement, Early Shift: 8:00am-4:30pm CST + 1 half day, 8:00am-12:00pm CST, Standard Shift: 8:30am-5:00pm CST + 1 half day, 1:00pm-5:30pm CST, Mid Shift: 10:30am-7:30pm CST + 1 half day, 3:00pm-7:00pm CST

Parallon

• Offers a total rewards package that supports the health, life, career and retirement of our colleagues.
• Includes comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services.
• Provides wellbeing support, including free counseling and referral services.
• Includes time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence.
• Includes savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling.
• Includes education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing.

HCA Healthcare

• Recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times.
• Spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

Company Culture

• We are a family of 270,000 dedicated professionals!
• We are an equal opportunity employer.