Patient Scheduling Call Center Agent FT and PT
HCA Healthcare · Derry, NH · 4 wk ago
On-siteAdministrativePart-time
About the role
The Patient Scheduling Call Center Agent is responsible for answering incoming phone calls, scheduling patient physician appointments in the registration system, insurance verification, routing calls and communicating to the appropriate department or physician offices. Duties include:
Responsibilities
- Answering incoming calls in a timely and professional manner
- Scheduling all patient appointments for the physician practices including cancellations and changes
- Insurance verification and verification of patient demographics
- Selecting accurate insurance carrier plans and informing the patient of any out-of-network carriers
- Providing Good Faith Estimates upon patient request
Qualifications
- One year of call center customer service experience highly preferred
- This Work from Home position requires living within 60 miles of an HCA Healthcare Hospital (located in FL, GA, ID, KS, KY, MO, NV, NH, NC, SC, TN, TX, UT, VA)
- Must be able to handle high inbound call volumes and meet daily metrics
Benefits
- Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
- Wellbeing support, including free counseling and referral services
- Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
- Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
- Tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
Pay
- Full-Time Work Hours: No weekend requirement, 8:30am-5pm CST, 9:30am-6pm CST, 10:30am-7pm CST, 8:30am-4:30pm CST + 1 half day, 8am-12pm CST, 8:30am-5pm CST + 1 half day, 1:30pm-5:30pm CST, 10:30am-7:30pm CST + 1 half day, 3pm-7pm CST
- Part-Time Work Hours: No weekend requirement
Schedule
- Full-Time Work Hours: No weekend requirement
- Early Shift: Monday & Tuesday 8am-4:30pm CST + 1 half day 8am-12pm CST
- Standard Shift: Monday & Tuesday 8:30am-5pm CST + 1 half day 1:30pm-5:30pm CST
- Mid Shift: Monday & Tuesday 10:30am-7:30pm CST + 1 half day 3pm-7pm CST
Company Information
- Parallon offers full-service revenue cycle management for HCA Healthcare, including scheduling, registration, insurance verification, hospital billing, revenue integrity, collections, payment compliance, credentialing, health information management, customer service, payroll and physician billing.
- HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times.
- HCA Healthcare spends an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.
- HCA Healthcare has over 17,000 colleagues serving close to 1,000 hospitals and 3,000 physician practices.