Patient Scheduling Assistant; 1.0 FTE, Day Shift

About the role

The Scheduling Assistant coordinates scheduling, referral management, registration, prior authorization, and insurance verification for patients entering the UnityPoint Health – Meriter system via the Central Scheduling Department, providing exceptional customer service in a fast‑paced, primarily remote call‑center environment.

Responsibilities

• Coordinate scheduling, referral management, registration, prior authorization, and insurance verification processes.
• Investigate and identify customer needs and reference multiple documents for scheduling guidelines.
• Provide exceptional customer service in a timely and efficient manner.
• Use strong written communication skills to work closely with clinical department staff to schedule and reschedule appointments as needed.
• Multi‑task with attention to detail and reprioritize needs based on call volumes.
• Work primarily remotely, with 2 weeks of in‑person learning and periodic onsite education.

Qualifications

• High School Diploma or equivalent.
• Two years of customer service or healthcare‑related experience.
• Prior receptionist, administrative, or clerical experience preferred.

Benefits

• Paid time off and parental leave.
• 401K matching and employee recognition program.
• Dental, health, and vision insurance.
• Paid holidays, short‑ and long‑term disability.
• Pet insurance.
• Tuition reimbursement and adoption assistance.
• Recognized as a Top Place to Work in Healthcare (Becker's Healthcare).
• Culture of belonging with support and development opportunities.

Pay

$18.32+ per hour.

Schedule

Full‑time (FTE 1.0), 40 hours per week, Mondays‑Fridays 8:30 a.m.–5:30 p.m.; weekends off.