Patient Scheduling Assistant; 0.9 FTE, Day Shift

About the role

The Scheduling Assistant will coordinate the scheduling, referral management, registration, prior authorization, and insurance verification processes for patients entering the UnityPoint Health – Meriter system via the Central Scheduling Department. They will investigate and identify customer needs, reference multiple documents for scheduling guidelines all while providing exceptional customer service in a timely and efficient manner. They will use strong written communication skills to work closely with clinical department staff to schedule and reschedule appointments as needed. This position is a very fast paced call center position that requires the ability to multi-task with attention to detail and the ability to reprioritize needs based on call volumes. This position is primarily remote but will require 3-4 months of in-person learning as well as periodic onsite education.

Why UnityPoint Health – Meriter?

At UnityPoint Health, you matter. We're proud to be recognized as a Top Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members. Our competitive Total Rewards program offers benefits options focused on your needs and priorities, no matter what life stage you're in.

Benefits

• Paid time off, parental leave, 401K matching and an employee recognition program
• Dental, health and vision insurance, paid holidays, short and long-term disability
• Pet insurance
• Tuition reimbursement
• Adoption assistance

Qualifications

• High School Diploma or equivalent
• Two years of customer service or healthcare related experience
• Prior receptionist, administrative, or clerical experience preferred