Patient Scheduling Assistant; 0.5 FTE, Day Shift

About the role

The Scheduling Assistant will coordinate the scheduling, referral management, registration, prior authorization, and insurance verification processes for patients entering the UnityPoint Health – Meriter system via the Central Scheduling Department.

Responsibilities

• Investigate and identify customer needs.
• Reference multiple documents for scheduling guidelines.
• Provide exceptional customer service in a timely and efficient manner.
• Use strong written communication skills to work closely with clinical department staff to schedule and reschedule appointments as needed.
• Multi‑task with attention to detail and reprioritize needs based on call volumes.
• Work primarily remote, with 2 weeks of in‑person learning and periodic onsite education.

Qualifications

• High School Diploma or equivalent.
• Two years of customer service or healthcare‑related experience.
• Prior receptionist, administrative, or clerical experience preferred.

Benefits

• Paid time off