Patient Scheduler II

About the role

Provides exceptional patient experience, ensures accurate scheduling, and uses advanced visit types in a multi‑disciplinary setting. Confirms all prior authorizations, certifications, and referrals before procedures. Delivers non‑clinical pre‑surgery education, coordinates admission paperwork when needed, and performs other assigned duties.

Responsibilities

• Provides excellent patient service using CARES, AIDET, and EPE, resolving complaints, managing conflict, and supporting patients in the lobby.
• Accurately schedules patients, verifies demographics and insurance, explains coverage and financial expectations, and coordinates invasive procedure scheduling and pre‑admit appointments.
• Ensures all authorizations, referrals, and certifications are secured before procedures and communicates issues to stakeholders.
• Guides patients through Release of Information processes, supports patient satisfaction efforts, and completes confirmation calls and other patient‑relations tasks.

Qualifications

• High school diploma or equivalent with medical terminology training.
• At least 12 months of clinical experience and proficiency in prior authorizations, certifications, and referrals.
• Must pass EPIC registration competency.
• Schedules appointments and procedures, coordinates complex scheduling needs, and maintains strong organization under pressure.
• Possesses working knowledge of CPT and ICD‑10 coding.

Benefits

• Medical, dental, vision, short-term and long-term disability, group term life insurance and other optional voluntary benefits.
• Wellness rewards program with opportunities to earn gift cards through wellness challenges, webinars, preventive screenings, and more.