Patient Scheduler II

Building Location: Business Service Center

About the role

This position pre-registers and schedules patients for appointments, procedures, tests, and other services in a timely, professional, and courteous manner. Level II Patient Schedulers are expected to be proficient in scheduling multiple service lines across Essentia Health in a complex, high-call and work queue volume environment.

Responsibilities

• Patient identification, registration, and scheduling
• Provide after-visit summaries with cost estimates
• Patient checkout and appointment scheduling for follow-up appointments per physician's order
• Procedure and lab scheduling, obtaining required signatures and documents from patients
• Supports Population Management, Chronic Disease Management, and ACO initiatives through patient registry and outbound calling
• Full pre-registration of all patients calling to schedule an appointment, including updating guarantor information and verification of insurance eligibility
• Coordinates the scheduling of services for patients including ancillary and procedure scheduling
• Handles incoming calls, follow-up and referral work queues, and ticket scheduling
• Proficiently and accurately enters data into the permanent electronic health record while talking with patients
• Works as part of a care team of support staff and clinical staff to provide optimal customer service and clinical outcomes
• Other clerical duties as assigned

Requirements

• 1 year of clinical healthcare experience OR 1 year experience as a Patient Scheduler I OR 1 year experience in a contact/call center

Schedule

• FTE: 1
• Shift: Day Rotation (8am – 5pm)
• Weekends: No
• Holidays: No
• Call Obligation: No
• Possible Remote/Hybrid Option: Remote

Union: DC USWA Main & Neighborhoods (DCUMN)

Posting Deadline: 08/6/2026

Pay

Compensation Range: $20.28 - $29.44 per hour

Benefits

• Medical, dental, vision, life, and disability insurance, with supplemental options
• 401(k) plan with employer contributions
• Professional development through training, tuition reimbursement, and educational programs
• Flexible scheduling and generous time off
• Wellness resources focused on physical, mental, and emotional health

Note: Benefit eligibility may vary. For full details, refer to your benefit summary or contact the HR Service Center.