Patient Scheduler II

About the role

This position pre-registers and schedules patients for appointments, procedures, tests, and other services in a timely, professional, and courteous manner. Level II Patient Schedulers are expected to be proficient in scheduling multiple service lines across Essentia Health in a complex, high-call and work queue volume environment.

Responsibilities

• Patient identification, registration, and scheduling
• Provide after-visit summaries with cost estimates
• Patient checkout and appointment scheduling for procedures and labs
• Obtain required signatures and documents from patients
• Support Population Management, Chronic Disease Management, and ACO initiatives through patient registry and outbound calling
• Full pre-registration of all patients calling to schedule an appointment, including updating guarantor information and verifying insurance eligibility
• Coordinate scheduling of services for patients, including ancillary and procedure scheduling
• Handle incoming calls, follow-up and referral work queues, and ticket scheduling
• Accurately enter data into the permanent electronic health record while talking with patients
• Work as part of a care team of support staff and clinical staff to provide optimal customer service and clinical outcomes
• Other clerical duties as assigned

Requirements

• 1 year of clinical healthcare experience OR 1 year experience as a Patient Scheduler I OR 1 year experience in a contact/call center

Schedule

• Shift: Day Rotation (8:00 AM – 5:00 PM)
• Weekends: No
• Holidays: No
• Call Obligation: No
• FTE: 1
• Possible Remote/Hybrid Option: Remote

Pay

Compensation Range: $18.71 - $28.07 per hour

Benefits

• Medical, dental, vision, life, and disability insurance with supplemental options
• 401(k) plan with employer contributions
• Professional development through training, tuition reimbursement, and educational programs
• Flexible scheduling and generous time off
• Wellness resources focused on physical, mental, and emotional health

Note: Benefit eligibility may vary. For full details, refer to your benefit summary or contact the HR Service Center.