Patient Scheduler

About the role

Resonance CX Partners' mission is to help experienced professionals find opportunities that truly align with their values. We are not a staffing firm or agency. Resonance CX does not hire for these positions—we identify and validate them from customer-focused organizations directly.

Responsibilities

• Handle telephone calls in a timely, courteous, and efficient manner when scheduling patients and responding to questions; provide excellent customer service and exhibit helpful behaviors.
• Understand and apply insurance pre-authorization rules and RIMI policies regarding the scheduling of exams.
• Obtain correct demographic and insurance information when scheduling patient exams.
• Scan authorizations and communicate with the Authorization staff when necessary.
• Coverse with and provide additional assistance to other personnel in areas outside primary areas of responsibility when possible or necessary.
• Complete patient satisfaction calls for a sample of patients as instructed.
• Ensure that all interactions are in compliance with HIPAA, federal, and state compliance regulations.
• Available as scheduled to provide scheduling duties at specified times assigned.
• Ensure proper operation of equipment at all times.
• Report any concerns regarding equipment operation to the Supervisor.
• Report any concerns regarding a referring office, patient, and/or the employee themselves to the Supervisor.
• Train in accordance with the department needs as assigned.
• Remain flexible and available to perform duties at specific times.
• Offer flexibility to ensure that there is proper staffing coverage.
• Perform additional duties as assigned.

Requirements

• Knowledge of health insurance requirements as it relates to pre-authorization, eligibility, and out-of-pocket responsibilities.
• Interpersonal skills to interface effectively with patients who may be under physical and/or emotional stress, referring physicians, staff, the Radiologist, and fellow employees.
• Organizational and analytical skills to compile and interpret data.
• Ability to perform basic computer skills is required.

Qualifications

• Medical office experience and previous patient scheduling experience preferred.
• High school diploma or equivalent education.

Skills

• Excellent communication skills.
• Strong organizational and analytical skills.
• Basic computer skills.

Benefits

Join an award-winning organization! With numerous private, state-of-the-art medical diagnostic imaging facilities, join the team that has been providing Rhode Island with imaging excellence for over 80 years! The American College of Radiology has named RIMI one of the first outpatient diagnostic imaging Centers of Excellence in the country and the first in Rhode Island. RIMI also has the honor of being named an eight-time winner of Providence Business News' Healthiest Employers of Rhode Island Award, most recently in 2023.

Pay

Commensurate with experience.

Schedule

Monday-Friday 9:00 AM-5:30 PM