Patient Safety Supervisor

Job Summary

Assists department leadership in daily management operations. Assists in ensuring quality of work and measuring/improving customer service. Manages team operations, schedules, and training.

KEY RESPONSIBILITIES

• Develops and manages daily work schedules, operations, and new employee orientation.
• Makes frequent rounds to assess behavioral health, medical hold, and at-risk patients.
• Identifies and corrects areas of opportunity, conducts quality & safety inspections, and documents findings.
• Provides constructive feedback to staff regarding inspection results.
• Safeguards safe completion of work assignments.
• Establishes positive relationships with key nursing leaders to ensure satisfaction with service.
• Addresses patient safety issues promptly and documents concerns with department leadership.
• Works as a member of the Patient Safety Team, as needed.

Technical Capabilities

• Communication (Advanced)
• Human Growth & Development (Intermediate)
• Facilitation of Positive Coping Strategies (Intermediate)
• Vital Signs (Intermediate)

Core Accountabilities

• Organizational Impact: Executes job responsibilities with understanding of how output affects other areas.
• Problem Solving/Complexity of Work: Analyzes moderately complex problems using technical experience and judgment.
• Breadth of Knowledge: Expanded knowledge gained through experience within a professional area.
• Team Interaction: Provides informal guidance and support to team members.

Core Capabilities

• Supporting Colleagues:
• Develops Self and Others: Invests time, energy, and enthusiasm in developing self/others to help improve performance and gain knowledge in new areas.
• Builds and Maintains Relationships: Maintains regular contact with key colleagues and stakeholders using formal and informal opportunities to expand and strengthen relationships.
• Communicates Effectively: Recognizes group interactions and modifies communication style to suit different situations and audiences.
• Delivering Excellent Services:
• Serves Others with Compassion: Seeks to understand current and future needs of relevant stakeholders and customizes services to better address them.
• Solves Complex Problems: Approaches problems from different angles; Identifies new possibilities to interpret opportunities and develop concrete solutions.
• Offers Meaningful Advice and Support: Provides ongoing support and coaching in a constructive manner to increase employees' effectiveness.
• Ensuring High Quality:
• Performs Excellent Work: Engages regularly in formal and informal dialogue about quality; directly addresses quality issues promptly.
• Ensures Continuous Improvement: Applies various learning experiences by looking beyond symptoms to uncover underlying causes of problems and identifies ways to resolve them.
• Fulfills Safety and Regulatory Requirements: Understands all aspects of providing a safe environment and performs routine safety checks to prevent safety hazards from occurring.
• Managing Resources Effectively:
• Demonstrates Accountability: Demonstrates a sense of ownership, focusing on and driving critical issues to closure.
• Stews Organizational Resources: Applies understanding of the departmental work to effectively manage resources for a department/area.
• Makes Data-Driven Decisions: Demonstrates strong understanding of the information or data to identify and elevate opportunities.
• Fostering Innovation:
• Generates New Ideas: Proactively identifies new ideas/opportunities from multiple sources or methods to improve processes beyond conventional approaches.
• Applies Technology: Demonstrates an enthusiasm for learning new technologies, tools, and procedures to address short-term challenges.
• Adapts to Change: Views difficult situations and/or problems as opportunities for improvement; actively embraces change instead of emphasizing negative elements.

Position Qualifications

• Responsibilities:
• Assists in development/management of daily work schedules, daily operations, and new employee orientation.
• Conducts quality & safety inspections and documents findings.
• Addresses patient safety issues promptly with communication back to nursing leaders and key employees.
• Documents patient safety concerns and develops resolution with department leadership.
• Works as a member of the Patient Safety Team, as needed.
• Education:
• Bachelor's