Patient Safety Program Manager

About the role

The Patient Safety Program Manager manages the adverse event (AE) reporting system and the Patient Safety Recognition Program events at Harborview Medical Center. The AE reporting system is a fundamental element of the Harborview Patient Safety Program allowing front line providers to alert the patient safety, quality, risk management, and administrative and medical leadership of possible harm or risk of harm to patients.

Primary Job Responsibilities

• Serving as a primary triage and reviewer of AE events and safety risks within Harborview Medical Center.
• Providing reports to key quality and safety committee regarding specific cases and general trends, follow up and loop closure.
• Facilitating the multidisciplinary process to evaluate patient safety events.
• Supporting the training of staff, faculty and administration on the best use of the AE reporting system.
• Providing administrative oversight of the AE reporting system to ensure optimal functioning and use of the system.
• Participating in event investigations using the principles of Just Culture.
• Working collaboratively with PS, QI, and operational leaders within HMC and across UW Medicine entities to align patient safety processes and create a strong culture of safety across all clinical areas.
• Oversee the ongoing recognition of individual staff and providers and larger teams for behavior that exemplifies leading PS behaviors.

Requirements

• Bachelor’s of Science in Nursing or equivalent education and experience with four (4) years of recent clinical experience in a hospital setting, to include at least one (1) year in a leadership role.
• Ability to communicate both verbally and in writing in a clear and concise manner is imperative.
• Strong problem-solving and interpersonal skills.
• Ability to work both independently as well as on a collaborative basis within all levels of the organization, including with physicians, employees, and management staff.
• Maintain confidentiality and observe all appropriate UW Medicine data security / privilege standards.
• Demonstrate high level of analytical and documentation skills (process analysis, policy development, use of Microsoft suite of products).
• Preference for familiarity with electronic health record (Epic).

Department Description

The Patient Safety Program Manager manages the adverse event (AE) reporting system and the Patient Safety Recognition Program events at Harborview Medical Center. The AE reporting system is a fundamental element of the Harborview Patient Safety Program allowing front line providers to alert the patient safety, quality, risk management, and administrative and medical leadership of possible harm or risk of harm to patients.