Patient Safety Navigator - Intake Services

Key Responsibilities

• Welcome and assist patients with navigating the clinical resources throughout the building.
• Carefully coordinate care and patient flow to ensure timely provision of services, specifically the navigation between various HealthRIGHT360 programs.
• Provide an overview of services to be rendered, including but not limited to rapid testing for HIV and Hep C; tuberculosis screening; physical exams; addiction medicine services; resource center services, and establishing primary medical and dental care.
• Escorts patients from any floor to clinic appointments.
• Aid patients with required paperwork as needed for proper enrollment in services.
• Aid patients with transportation needs, especially those in residential programs.

Safety Responsibilities

• Ensure and maintain a safe and orderly environment for clients, staff, and visitors.
• Direct and deflect traffic; de-escalate tense, high-pressure, and emotionally charged situations; and foster a safe, respectful, and welcoming environment.
• Maintain positive, respectful, non-confrontational behaviors always, even when observing, receiving, or de-escalating disrespectful or disorderly behaviors.
• Make regular rounds to monitor entrances, exits, offices, common areas, and building perimeter.
• Ensure a welcoming environment by clearing areas of crowds, debris, and out-of-place items.
• Collaborate with service providers and administrative staff to maintain an orderly environment.

Administrative and Documentation Responsibilities

• Aid with data collection to monitor patient flow, work closely with the Admissions Department to help clients enter behavioral health programs.
• Perform property searches and personal inventory lists.
• Aid with incident reporting, surveillance video retrieval, and grievances.
• Perform other duties as assigned.