Client Services Health Navigator

Description

Make a Direct Impact in Patient Support and Advocacy

The Turner Syndrome Foundation is seeking dedicated volunteers to join our Client Services Team, supporting patients and caregivers through personalized communication, resource navigation, and compassionate guidance.

This role is ideal for individuals pursuing or experienced in social work, counseling, psychology, healthcare, or nonprofit services who want meaningful, hands-on experience in client support.

Position Summary

As a Client Services Representative, you will provide direct support to individuals and families navigating Turner syndrome. You will communicate with clients, manage cases, and connect them to relevant medical, educational, and community resources.

Core Responsibilities

• Provide client support via phone, email, and written correspondence
• Manage client cases, including documentation and follow-up
• Maintain detailed case notes and records
• Research and share resources related to Turner syndrome care and support
• Listen actively and respond with empathy and professionalism
• Aid clients in navigating healthcare, education, and support systems
• Collaborate with staff to ensure high-quality service delivery
• Track tasks, schedule follow-ups, and ensure continuity of care

Preferred Qualifications

• Background or interest in social work, counseling, psychology, healthcare, or human services
• Experience in client support, case management, or nonprofit services (preferred but not required)
• Strong interest in patient advocacy and health education

Key Skills

• Excellent verbal and written communication
• Empathy and active listening
• Organization and attention to detail
• Problem-solving and critical thinking
• Professionalism and reliability
• Positive and compassionate approach to service

Why This Role Matters

Your support helps individuals and families:

• Access critical health and support resources
• Build confidence in self-advocacy
• Navigate complex medical and life transitions
• Improve long-term health outcomes

Important Details

• Location: Hazlet, NJ (on-site required)
• Work Type: Volunteer (Permanent / Ongoing, Part-Time)
• Environment: Office-based, client-facing (virtually)
• Training & Supervision: Provided