Patient Representative (Local NJ/NY or PA Applicants Only)

Job Overview

The Patient Representative is responsible for effectively responding to inbound new and current patient calls for RWJBarnabas Health affiliated offices and schedule first time and returning patient follow-up appointments, strategically scheduling patients to the provider that will best suit their needs based on a series of clinical indicators. The Patient Representative will schedule patients and handle general questions with genuine empathy, striving to exceed patients expectations on every call.

Qualifications

• HS Diploma or GED
• Three (3) years of clerical experience including at least two (2) years of admitting/patient intake experience in a hospital or ambulatory setting (preferred)
• Knowledge of medical terminology.
• Position requires exquisite communication skills.
• Ability to read, write, and speak or communicate in English to successfully accomplish the essential duties of the position.
• Highly effective oral and written communication skills are required to communicate with clinical, administrative and other personnel.
• Superior interpersonal skills are important in maintaining a sound public image in dealing with patients, families, and referring physicians.
• Must be computer literate with proficiency and working knowledge of database and reporting tools such as Microsoft Word, Excel, Access and Power Point.

Scheduling Requirements

• Shift Working: Monday-Friday, 8:00AM-4:30PM
• Day Shift
• Full-Time, 40 Hours Per Week

Benefits and Perks

• Paid Time Off (PTO)
• Medical and Prescription Drug Insurance
• Dental and Vision Insurance
• Retail Plans
• Short & Long Term Disability
• Life & Accidental Death Insurance
• Tuition Reimbursement
• Health Care/Dependent Care Flexible Spending Accounts
• Wellness Programs
• Voluntary Benefits (e.g., Pet Insurance)
• Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more!

Job Title

Patient Representative

Location

Barnabas Health Medical Group

Department

Patient Access Services

Pay Range

$19.74 - $25.47 per hour