Patient Representative

About the Role

This position is incentive eligible. Join an organization that invests in you as a Patient Representative. At MD Now, you come first. HCA Healthcare has committed up to $300 million in programs to support team members over the course of three years.

Responsibilities

• Check-in patients in a timely manner.
• Ensure all Web Check-in procedures are followed.
• Answer phone calls to the clinic and provide information or refer questions to others as needed.
• Verify insurance timely and accurately.
• Ensure the occupational client’s preference card is followed and occupational procedures.
• Review all patient paperwork to ensure completeness and ensure collection of necessary insurance/demographic information.
• Complete Daily Balance Checklist after each shift, including accounting for and documenting all forms of payment.

Requirements

• 1 year of clinical experience in a patient care setting is preferred.
• Obtain BLS certification within 30 days of start (required).
• Strong customer service skills.
• Ability to work with multiple computer programs.

Potential Military Occupational Specialist matches include these Army MOS codes: 68A, 68B, 68D, 68F, 68G, 68H, 68J, 68K, 68L, 68M, 68N, 68Q, 68S, 68U, 68V, 68W, 68X, 68Y. Potential Air Force AFSC Codes: 4A0X1, 4A1X1, 4A2X1, 4H0X1, 4J0X1, 4P0X1, 4V0X1.

Benefits

MD Now offers a total rewards package that supports the health, life, career, and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health, and telemedicine services.
• Wellbeing support, including free counseling and referral services.
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage, and leaves of absence.
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support, and financial wellbeing counseling.
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships, and a partnership with Galen College of Nursing.
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection, and consumer discounts.

Note: Eligibility for benefits may vary by location.

About the Company

As the largest and fastest-growing provider of urgent care in Florida, MD Now urgent care is seeking bright, talented individuals who share a commitment to making a positive difference for patients in our communities. MD Now's physician-led team of healthcare professionals provides high-quality healthcare through a comprehensive lineup of urgent care and occupational health services during convenient hours. MD Now is owned and operated by HCA Healthcare, one of the nation's leading providers of healthcare services, comprised of 183 hospitals and more than 2,300 sites of care in 20 states and the United Kingdom. HCA Healthcare has been recognized as one of the World's Most Ethical Companies by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in costs for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.